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After
deployment, our Support services team can provide for
24/7 global technical and application support, allowing
you to focus on your key business requirements and processes.
Our Support capabilities run the gamut from full out-sourcing
to service-level agreements (SLA's) where you purchase
a pre-defined number of support hours per month. Premium
support is available to maintain enterprise customers
who have more extensive support needs
Please
contact our Support team at support@interimglobal.com
for more details.
Interim's
Technical Support team measures success by customer
satisfaction, and we are consistently pursuing to maintain
our high customer service standards.. Our Support engineers
are experienced and empowered. Our support technicians
owns your service request and works with you until the
issue is resolved(No need to escalate or restate your
problem). Our Technical support team is the "Voice of
the customer" bringing issues and feature requests to
the attention of the development teams. Technical support
engineers meet regularly with the development teams
and other support engineers to apply combined knowledge
to technical issues. Each support engineer has the authority
and the responsibility to do what is right for our customers.
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