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Remote
Technical Support and Administration
Many
of today's business applications run on relational databases,
with Oracle and Microsoft's SQL Server being the two
most prevalent. Our in-house of expert DBA's can off-load
the burden of keeping the database running at peak performance,
freeing you and your technical staff to address those
value-added activities unique to your business.
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Using
industry-leading software, Interim monitors key layers
of the technology stack, providing alerts to Interim's
staff when critical thresholds are triggered to provide
proactive resolution. Our Support services offer:
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End
to end monitoring of applications, operating systems,
and databases 24 hours per day, 365 days per year. |
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Staff
of experts to create, manage, and maintain a large
portfolio of knowledge modules enabling Interim
Technologies to monitor all aspects of the customer's
application including niche and custom elements.
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Pro-active,
event-triggered alarms sent to the appropriate engineers
when predetermined levels are met. |
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Service
Level Agreement compliance and performance reporting
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Our
expert staff has created a set of tools and processes
that deliver superior service to our customers:
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Performance
thresholds for the entire technology stack (database,
application, system) are monitored and compared
against the latest benchmarks. |
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Identify
and resolve problems, frequently before our customers
are aware of them. |
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Continuous
improvement and root cause analysis to eliminate
repetitive problems and deliver permanent correction.
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